ICT

The ICT sector of Dagana Dzongkhag manages digital infrastructure, ensures smooth operation of IT systems, and supports e-governance initiatives. It enhances service delivery, maintains networks and databases, and promotes the use of technology for efficient, transparent, and accessible public administration across the Dzongkhag.

Background

The Development of Information, Communication and Technologies (ICTs) and their integration with all spheres of people’s lives have become inevitable in this digital era considering the opportunities and impact it can bring to an individual’s life. The Royal Government of Bhutan has made tremendous efforts and continues to focus on developing and improving ICT infrastructure and services.
The ICT vision of the country is to create an “ICT enabled knowledge society as a foundation for Gross National Happiness”

The Dzongkhag ICT Sector is responsible for:

  • Managing the Local Area Networks in the Dzongkhag Administration in addition to managing the internet connectivity of 14 Community Service Centres (CSCs)
  • Updating the website content
  • Knowing and applying fundamental concepts, practices, procedures and existing policies and guidelines in specialized areas of information technology
  • Facilitating the development of regional policies in the area of ICT and translation of these policies where appropriate into regional projects and work plans
  • Participating in negotiations for software purchases with vendors; overseeing the maintenance of licenses resulting from such purchases
  • Coordinating the development of test problems to debug the system and participating in trial runs of the systems
  • Providing technical lead and/or supervising Assistant system administrators
  • Evaluating product of upgraded or new technology and software, identifying strengths, weakness and potential benefits to the organization
  • Coordinating proposals for acquisition, development and implementation of systems
  • Installing, testing, maintaining and upgrading network operating systems software
  • Evaluating the productivity implications of upgraded servers and analysing the computer and information needs of the organization
  • Advising & working with user departments to resolve specific problems or make changes in programs, computer applications, alternative programming approaches, etc
  • BICMA Related works – Rural Communication Plan (mobile connectivity, Rural television services)

Digital Flagship Programme

  1. Government Internet (GovNet) connectivity for Government Offices
  2. Digital Literacy Programme

1. Government Internet (GovNet) connectivity for Government Offices

  • Currently 14 Gewogs, 13 RNR Centres, 1 Health Centre, and 2 Primary Schools are connected to GovNet
  • Remaining Government offices and regional government offices will be connected within the 12th FYP (2021–2022)

2. Digital Literacy Programme (2019-2023)

  • Any technology will be insufficient if people do not understand how to put it to effective use as part of their lives or work, either due to lack of training or inability to perceive its benefits. The department is implementing a digital literacy program across the country targeting a wide segment of participants, including the illiterate, semi-literate, and literate society
  • As part of digital literacy under the Digital Drukyul program, the department has targeted to train 8,500 non-ICT professionals, including the general public (monks, youth, businesspeople, office-goers, and semi/illiterate society) in the 12th FYP. The main objective of the program is to enhance the digital skills of citizens for ICT adoption and foster a digitally literate society

Challenges

  1. Staff Constraint
  2. Cooperation from other Sectors
  3. ICT infrastructures lack proper monitoring and maintenance

Way Forward

  1. Paperless workspace through best use of Gsuites/Google Space (Google Document, Google Spreadsheet, Calendar, Google Forms, Google Slides, Keep, etc.)
  2. Robust, dynamic and bilingual website
  3. Facilitate documentation for each sector-related data (explore digitization)
  4. Revive Dagana eNewsletter
  5. Automation of existing manual systems such as Attendance System, Dispatch System, and others
  6. ICT literacy to public to ease digital divide
  7. Organize ICT events to encourage youths and public to harness the benefits of ICT
  8. Emergency telecommunication services enhancement – Space Technology – Very Small Aperture Terminal in Gewogs
  9. Strengthen Community Service Centre in terms of internet connectivity
  10. Acceptable Use Policy of ICT Services to be finalized/formalized

ICT Technical Associate ll

Pema Zangmo

pzangmo@tech.gov.bt

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ICT Technical Associate ll (Lhamoizingkha Drungkhag)

Subrata Pradhan

subratap@tech.gov.bt

17963288

ICT Technical Associate II

Nar Bahadur Ghalley

nbghalley@tech.gov.bt

+9756481105

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